Returns & Exchanges

At Cantabria Labs, we want you to be completely satisfied with your skincare journey; therefore, we offer a 30-day return window for products in their original, unopened packaging. If you experience an adverse reaction or are unhappy with your purchase, our clinical support team is here to assist with a solution.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Portal or contact our customer care team with your order number and the reason for your return to receive a Return Authorization (RA) number.

• 2.
  Prepare the Package

  Carefully pack the items in their original box or a sturdy shipping container, ensuring all seals are intact for non-defective returns to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned products, we will process your refund to the original payment method within 5 to 7 business days.